Terms of service
True Love Threads ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, request quotes, or otherwise interact with us.
Information We Collect
We may collect the following information:
Personal Information
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Name
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Email address
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Phone number
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Billing and shipping address
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Business name (if applicable)
Order Information
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Products purchased
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Customization requests
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Uploaded artwork, logos, images, or designs
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Order history
Payment Information
Payments are processed through secure third-party payment providers. We do not store credit card information on our servers.
Website Usage Information
We may automatically collect:
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IP address
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Browser type
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Device information
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Pages viewed
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Time spent on pages
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Referring websites
This information may be collected through cookies, analytics tools, and advertising technologies.
How We Use Your Information
We use information collected to:
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Process and fulfill orders
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Provide customer support
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Respond to quote requests
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Communicate regarding orders and projects
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Improve our website and services
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Send promotional emails and marketing communications
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Prevent fraud and unauthorized transactions
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Comply with legal obligations
Cookies and Tracking Technologies
Our website may use cookies, Meta Pixel, Google Analytics, and similar technologies to:
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Improve website functionality
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Analyze website traffic
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Measure advertising effectiveness
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Deliver relevant advertising
You may disable cookies through your browser settings, though some website features may not function properly.
Marketing Communications
If you subscribe to our mailing list or provide your email address, we may send promotional emails regarding products, services, special offers, or company updates.
You may unsubscribe at any time by clicking the unsubscribe link included in marketing emails.
Sharing Information
We do not sell personal information.
We may share information with trusted third parties necessary to operate our business, including:
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Payment processors
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Shipping carriers
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Website hosting providers
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Email marketing providers
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Analytics providers
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Advertising platforms
These providers receive only the information necessary to perform their services.
Custom Artwork and Intellectual Property
Customers who submit logos, artwork, designs, trademarks, or other materials represent that they have the legal right to use and reproduce such materials.
True Love Threads is not responsible for verifying ownership rights and assumes no liability for intellectual property violations arising from customer-provided content.
Data Security
We implement commercially reasonable safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
California Privacy Rights
California residents may have rights regarding personal information under applicable California privacy laws.
You may request:
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Access to personal information we maintain
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Correction of inaccurate information
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Deletion of certain personal information
To exercise these rights, contact us using the information below.
Children's Privacy
Our website is not directed toward children under 13 years of age. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective immediately upon posting to this page.
Contact Information
True Love Threads
Email: mountainhouseembroidery@gmail.com
Website: www.truelovethreads.com
For privacy-related questions or requests, please contact us using the information above.