Return Policy

 

At True Love Threads, every piece is made to order and handcrafted with care, intention, and attention to detail. Because each item is created specifically for you, all sales are final.

We do not accept returns, exchanges, or cancellations for:

• Change of mind
• Incorrect size selection
• Color preference
• Custom or personalized orders
• Gift purchases

We encourage you to carefully review product descriptions, sizing charts, color selections, and customization details before placing your order.

Handmade Quality

Each item is individually embroidered and finished by hand. Because of this, slight variations in stitching, design placement, thread texture, or garment color may occur. These natural variations are part of the handmade process and make every piece unique. They are not considered defects.

Additionally, garment colors and shades may vary slightly due to supplier availability, dye lots, lighting, and individual screen settings. While we strive to match product photos as closely as possible, exact color matching cannot be guaranteed.

Damaged or Incorrect Orders

We stand behind the quality of our work.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery so we can resolve the issue promptly.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

Once reviewed, we'll determine the appropriate resolution, which may include a replacement, repair, or refund at our discretion.

Lost or Delayed Shipments

Once your package has been shipped and accepted by the carrier, delivery times are outside of our control.

If your tracking shows your package has been delivered but you cannot locate it, we recommend:

• Checking around your delivery location.
• Asking household members or neighbors.
• Contacting the shipping carrier directly.

True Love Threads is not responsible for lost or stolen packages after they have been marked as delivered by the carrier.

Order Changes & Cancellations

Because production begins shortly after an order is placed, we cannot guarantee changes or cancellations.

If you need to update your shipping address or believe you made an error with your order, please contact us as soon as possible. If production has not yet begun, we'll do our best to accommodate your request.

Contact Us

If you have any questions regarding your order, we're always happy to help.

Please reach out through our Contact page or email us with your order number, and we'll respond as soon as possible.